> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruloans.com/llms.txt
> Use this file to discover all available pages before exploring further.

# B2C Lead Auto Allocation for Telecallers

> Automatic allocation of B2C website leads to telecallers based on predefined rules including round-robin distribution, capacity limits, and eligibility criteria.

## Overview

The B2C Lead Auto Allocation system automates the distribution of leads received from the B2C website to telecallers. It ensures fair allocation using a round-robin mechanism while respecting capacity constraints and eliminating manual intervention.

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## Objective

* Automate lead allocation from B2C website
* Ensure fair and balanced distribution
* Respect telecaller capacity limits
* Avoid manual assignment

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## Lead Identification Criteria

Leads are identified as B2C leads when:

### Acceptance Criteria

* DSA Mobile Number = **9999999999**
* Leads mapped to this DSA will be considered for auto allocation

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## Allocation Logic

Leads are distributed among eligible telecallers using a round-robin method.

### Acceptance Criteria

* Telecaller must be **active**
* Inactive telecallers are skipped
* Equal distribution across available telecallers

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## Bandwidth / Capacity Rules

The system enforces daily allocation limits.

### Acceptance Criteria

* Global daily allocation limit is defined in system
* Individual telecaller limits can be configured
* Lower value between global and individual limit is applied

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## Allocation Time Window

Lead allocation runs within a fixed time window.

### Acceptance Criteria

* Allocation job runs between **10:00 AM to 8:00 PM**
* Leads are assigned only during this window

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## Overflow Handling

When lead volume exceeds capacity:

### Acceptance Criteria

* Excess leads are **not assigned immediately**
* Leads are queued
* Assigned on **next working day automatically**

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## Eligibility Criteria for Telecallers

Telecallers must meet the following conditions:

### Acceptance Criteria

* Telecaller is **active**
* Telecaller is mapped to **DSA Mobile ID (9999999999)**
* Telecaller has not reached daily allocation limit

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