> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruloans.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Automated Assignment of LLM Leads to Ruloans Head Office

> This feature enables the automatic routing and assignment of leads generated through LLM-powered channels to the Ruloans Head Office (HO) team. The objective is to ensure centralized lead management, faster lead distribution, improved tracking, and seamless processing of AI-generated customer inquiries. The system will validate lead details, assign eligible leads to HO, and maintain an audit trail for monitoring and reporting purposes.

## Overview

Leads originating from AI-powered tools and chatbots will be marked as **LLM leads** in the system and automatically assigned to **Ruloans HO within 30 minutes** of entry.

***

## Covered AI Platforms

The following 20 AI tools and platforms are recognised as LLM sources. Leads from any of these will be tagged as `LLM`:

### AI Tool/Platform

* ChatGPT (OpenAI)
* Claude (Anthropic)
* Gemini (Google)
* Grok (xAI)
* Microsoft Copilot
* Meta AI
* Perplexity AI
* You.com
* DeepSeek
* Qwen (Alibaba)
* Mistral Le Chat
* GitHub Copilot
* Cursor
* Phind
* Poe
* HuggingChat
* Pi (Inflection AI)
* Llama (Meta)
* Open WebUI
* AnythingLLM

**Note:** This list is configurable. Any new AI platform can be added via system configuration without a code change.

***

## Acceptance Criteria

* UTM main source is `LLM Leads`
* DSA Consent is given or not given (both cases apply)
* No Salesperson currently assigned
* System assigns lead to **Ruloans HO within 30 minutes**

***

## Assignment Flow

```
Lead enters system from AI / LLM Platform
              │
              ▼
   Lead marked as "LLM leads" in UTM main source
              │
              ▼
   Check: No salesperson assigned?
              │
           Yes │
              ▼
     Assign to Ruloans HO
              │
              ▼
       ⏱ Within 30 minutes
```

***

## Implementation Notes

* If a lead is marked as `LLM leads` but already has an existing partner, the existing partner mapping takes **precedence** — no reassignment.
* All 20 platforms must be maintained as a **configurable list** to allow additions without code changes.
* `LLM leads` must be visible in CRM, reporting dashboards, and audit logs.