> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruloans.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Update DSA Email on CRM

> Documentation for updating verified DSA email addresses on CRM and RuConnect WebApp.

# How to Update DSA Email on CRM

## Objective

This document explains how DSA email updates are handled in CRM and RuConnect WebApp, including direct update by authorized users and OTP-based email change flows.

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# CRM Platform

CRM supports two verified email update flows for changing an already verified email address.

## 1. Direct Email Update by CEO / BH / Lead Admin

* If the logged in user is a CEO, BH, or Lead Admin, they can directly update the email address of any DSA or channel partner from the DSA profile.
* After updating the email, the system sends a verification link to the updated email address.
* The verification link is valid for 24 hours.
* When the user clicks the link, the new email address is updated and marked as verified.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/dsa/channel-partner/email-update-dsa/image1.png)

![pdf Demo](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/dsa/channel-partner/email-update-dsa/gif1.gif)

## 2. Email Update via OTP Verification

* The user selects email update from the DSA profile.
* The system sends a code to the existing verified email address.
* The user verifies the existing email by entering the OTP.
* After successful verification, the user is allowed to enter a new email address.
* The system sends a code to the new email address.
* The user verifies the new email by entering the OTP sent to it.
* Once verified, the new email is updated and marked as verified.

![pdf Demo](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/dsa/channel-partner/email-update-dsa/gif2.gif)

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# RuConnect WebApp

DSA users can edit their email address from their profile by completing an existing-email and new-email OTP verification flow.

## Email Update Flow

* The DSA user selects the email edit option from their profile.
* The system sends a code to the existing verified email address.
* The user verifies the existing email by entering the OTP.
* The user enters the new email address.
* The system sends a code to the new email address.
* The user verifies the new email by entering the OTP sent to it.
* Once verified, the new email is updated and marked as verified.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/dsa/channel-partner/email-update-dsa/image3.png)

![pdf Demo](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/dsa/channel-partner/email-update-dsa/gif3.gif)