> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruloans.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk

## Overview

The **HelpDesk** module in RuLoans CRM allows users to raise bugs, issues, or task requests directly from within the application. It provides a structured way to communicate with the technical and support teams for faster issue resolution.

This feature ensures that all reported issues contain the necessary context and details.

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## Navigation

To access the HelpDesk:

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/help-and-support/helpdesk/image1.png)

1. From the **left-side menu**, click on **Help & Support**
2. Select **HelpDesk**

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/help-and-support/helpdesk/image2.png)

You will be redirected to the RuLoans Support portal.

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## Purpose

The HelpDesk is used to:
Report application **bugs**
Raise **support issues**
Submit **task or enhancement requests**
Communicate effectively with the support team

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## HelpDesk Form Details

When raising a request, users are required to fill in the following details:

### Bug / Task Title

A short, descriptive title summarizing the issue or request

### Summary

A clear explanation of what is not working as expected or what needs to be done

### Background / Context

-Relevant details such as:

* Browser
* Operating system
* Device
* Recent changes or actions performed before the issue occurred

### Impact

Description of how the issue affects:

* User workflow
* System functionality
* Business operations (if applicable)

### Additional Information

Any supporting details such as:

* Error messages
* Logs
* Screenshots
* Reference links

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## Benefits

Structured and clear issue reporting
Faster diagnosis and resolution
Reduced follow-up communication
Improved overall support experience

**Prepared By:** Ahtesham Ahmad