> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruloans.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk Calling from CRM

> The SlashRTC Bulk Calling feature allows Telecallers to make bulk calls to customers or channel partners for marketing campaigns. The feature is accessible under the Marketing tab in the system. 

**Steps for Bulk Calling:**

**Step 1: Navigate to Bulk Calling**

* Go to the Marketing tab in the application.

* Click on Bulk Calling to open the feature.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image1.png)

**Step 2: Select Call Type**

* Telecallers need to choose the type of customers they want to call:

* Channel Partners

* Customers

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image2.png)

**Step 3: Apply List Filter**

* Select a List Filter to narrow down the list of customers.

* Based on the filter selected, the system fetches and displays the count of customers available for bulk calling.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image3.png)

**Step 4: Add Product & Lead ID**

* Enter the Product ID related to the campaign.

* Enter the Lead ID for tracking the specific campaign.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image4.png)

**Step 5: Assign Skills to Telecaller**

* Select the Skill Name that the telecaller should be mapped with.

* Select the Skill Group which defines the type of customers assigned to the telecaller.

**Step 6: Start Bulk Calling**

* Click on Start Calling to initiate the bulk calling process.

* The SlashRTC dialer will open automatically.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image5.png)

**Step 7: Access the Contact Book**

* In the SlashRTC dialer, click on the Contact Book at the top.

* This is where the system has bulk pushed the leads (customers from the selected list filter).

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image6.png)

**Step 8: Begin Calling**

* Telecaller can now start calling the customers one by one from the Contact Book.

* After each call, provide the feedback/response for reporting and tracking.

![](https://ruloans-bucket.s3.ap-south-1.amazonaws.com/docs/crm/features/marketing/bulk-calling/image7.png)