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Steps to Enable Instant Claim for a Product

Step 1: Access the CRM Dashboard

  • Log in to the CRM Dashboard.
  • Click on the hamburger menu (☰) to expand the navigation panel.
  • Navigate to Products and click to open the Products Page.

Step 2: Locate or Add the Product

  • If adding a new product, click on Add and fill in the necessary details.
  • If modifying an existing product, use the search bar, enter the Product Name, and click the search button.
  • Locate the product and click the Pencil Icon (✏️) to edit.

Step 3: Enable Instant Claim

  • In the Edit Product page, ensure the following key fields are filled:
    • Product Name
    • Product Vendor
    • Loan Type
    • Product Vendor Alias
    • Status (Active)
    • B2C & B2B Status
    • Journey Type
    • Sort Order
    • Netsuite Product
    • Pincode Product Alias
    • Product ID
    • Promo Code (if applicable)
    • Product Description
  • Locate the Enable Instant Claim toggle button (new feature).
  • Turn the toggle ON to enable Instant Claim for this product.

Step 4: Save Changes

  • Click on Submit to save the updated product details.
  • The product is now eligible for Instant Claim processing by DSAs.

Prepared By: Aparmita Srivastav