Overview
The B2C Lead Auto Allocation system automates the distribution of leads received from the B2C website to telecallers. It ensures fair allocation using a round-robin mechanism while respecting capacity constraints and eliminating manual intervention.Objective
- Automate lead allocation from B2C website
- Ensure fair and balanced distribution
- Respect telecaller capacity limits
- Avoid manual assignment
Lead Identification Criteria
Leads are identified as B2C leads when:Acceptance Criteria
- DSA Mobile Number = 9999999999
- Leads mapped to this DSA will be considered for auto allocation
Allocation Logic
Leads are distributed among eligible telecallers using a round-robin method.Acceptance Criteria
- Telecaller must be active
- Inactive telecallers are skipped
- Equal distribution across available telecallers
Bandwidth / Capacity Rules
The system enforces daily allocation limits.Acceptance Criteria
- Global daily allocation limit is defined in system
- Individual telecaller limits can be configured
- Lower value between global and individual limit is applied
Allocation Time Window
Lead allocation runs within a fixed time window.Acceptance Criteria
- Allocation job runs between 10:00 AM to 8:00 PM
- Leads are assigned only during this window
Overflow Handling
When lead volume exceeds capacity:Acceptance Criteria
- Excess leads are not assigned immediately
- Leads are queued
- Assigned on next working day automatically
Eligibility Criteria for Telecallers
Telecallers must meet the following conditions:Acceptance Criteria
- Telecaller is active
- Telecaller is mapped to DSA Mobile ID (9999999999)
- Telecaller has not reached daily allocation limit